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Overview

ServiceNow is a cloud based platform which specializes in delivering IT service management (ITSM) applications. It integrates nimble development environment with lesser risk of failed deployment. The extensible platform allows to a single system of record for IT and systematizes process. Performance analytics directs the insights of business solutions can drive performance improvement. Netlabs ITS's ServiceNow training allows IT Professionals to learn to build an App Store and create data visualizations for businesses with infuse social collaboration as per the industry requirements.

Introduction to Service Now

Introduction to service now instances & Process
SNC Navigations
Forms, Lists and Tables

Basic Forms and List Modifications and Administration

Personalizing Forms
Personalizing Lists and List controls
Introduction to Different types of Fields

Configuring Users and Groups and Administration

Users
Groups
Roles
Roles tagging to users and groups

Tables & Columns and Administration

Introduction, schema map
creating tables
adding fields

Applications and Modules Administration

Creating and modifying applications and modules and other related activities
Limiting access of Applications and modules to specific set of roles

Introduction on different Modules

Incident Management
Problem Management
Change Management
Workflows and SLAs

Service Catalog

Introduction to Items and Categories
Introduction to Variables and Variable Sets.
Associating workflows to Items

Email Notifications and Events

Email notification creation(when to trigger, whom to trigger, What content to send)
Email notification through events
Email notification in workflow via notification and events

Import sets and Transform Maps

Data load through excel
Transform Mapping(Auto and Manual mapping)

Scripting

Client Side scripting
Client Scripts (Intro, How to write and use)
UI Policy (Intro, How to write and use)
Server Side scripting
UI Actions (Intro, How to write and use)
Business Rules and Global Business Rules (Intro, How to write and use)
Script Include

Update Sets

Introduction to update set
Creating an update set
Using an update set
Retrieving update sets
Moving changes between instances
Advantages and best practices

Reports, Gauges and Homepage

Creating Quick reports from lists
Creating Reports, Gauges and Homepages
Various types of reports and usage
Scheduling reports

Best Practices in Service Now Miscellaneous information like different versions and differences

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